Refund and Returns Policy
At J.C. Medcalf, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, please review our policy below for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns for products that meet the following conditions:
• The item is returned within 30 days of the purchase date.
• The item is unused, unworn, and in its original condition, with all tags and packaging intact.
• Personalized or custom-made items cannot be returned unless they are defective or damaged upon receipt.
2. How to Initiate a Return
To initiate a return, please contact us:
Provide your order number, proof of purchase, and details about the reason for the return.
Once your return request is approved, we will provide instructions for sending the item back to us.
3. Return Shipping
Customers are responsible for return shipping costs.We recommend using a tracked shipping service to ensure your item reaches us safely.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. If approved:
• Refunds will be processed to your original payment method.
• Refunds may take 5-10 business days to appear in your account, depending on your financial institution. Shipping fees are non-refundable.
5. Exchanges
If you wish to exchange an item, follow the return process and specify the product you’d like in exchange.
• Exchanges are subject to stock availability.
6. Faulty or Damaged Items
If your item arrives damaged or has a manufacturing defect, please contact us immediately with:
• Photos of the product and packaging.
• Your order details.
We will arrange for a replacement, exchange, or refund at no extra cost.
7. Non-Returnable Items
The following items are not eligible for returns or refunds unless faulty:
• Personalized or monogrammed products.
• Gift cards.
• Items purchased on clearance or sale (unless faulty).
Contact Us
If you have any questions or concerns regarding returns and refunds, please get in touch: